Account Suspension and Termination

Last updated October 29, 2024

Background – When installing and registering the AffirmedID authentication app a user record was created on your behalf and linked to your cell phone using a verified email address that you provided. The email address you provided is part of the record created on your behalf. It is your right, with giving no prior notice, to terminate or suspend this account. The account record and all copies are permanently deleted if terminated. Suspension marks the account as being unavailabel for use, enabling you to reinstate or terminate the account later.

By Support Ticket – Using a support ticket to terminate or suspend your account is the preferred method for security reasons. Once your identity is recognized by the app, its icon is checked green, select Options + Submit support ticket. Verify the correct email is displayed and add your phone number if desired. In the message section enter the word Terminate or Suspend followed by an optional explanation for doing so. Tap Send. The requested action occurs within 48 hours of submitting the ticket with a confirmation message sent to the account email address.

By Email – An email sent to Support@AffirmedIdentity.com if used must have a subject line reading Termination or Suspension. Include the following information in the message body:

• Account Number
• Device Identifier

These are listed on the apps about screen, Options + About. They are required and verified for security to ensure it is you making the request. The requested action will occur within 48 hours of receipt with a confirmation message sent to the account email address. In the event the information provided does not match that on record a responsive email is sent but the requested action will NOT occur.