Continuity of Use and the User Experience

It's important to consider the user experience (UX) when selecting the organization’s Authentication Service. A well-implemented UX can enhance security and productivity, while a poorly implemented one can hinder both.

Security

• Balancing security and convenience: Strong authentication is crucial, but overly complex or time-consuming processes can frustrate users.
• Multi-factor authentication (MFA): A streamlined MFA makes its use less cumbersome for users. Using familiar methods is more user-friendly than complicated multi-step options. Keeping with the principles of KISS is always a winning strategy.
• Adaptive authentication: Dynamic adjustment of authentication requirements based on context (location, device, behavior) in real-time improve UX. Doing so while retaining MFA is a game changer.
• Passwordless authentication: Providing passwordless authentication with trustworthy and variable MFA enhances both the security of the process and a smoother login experience.

Productivity

• Single sign-on (SSO): Providing an SSO environment improves productivity and security while streamlining the user experience.
• Self-service options: Empowering users to create and manage their own authentication environment without the need to contact the Help Desk or IT support reduces IT overhead and improves user satisfaction.
• Streamlined login flows: A streamlined flow is not only faster and more efficient, it can be especially beneficial for users who access applications frequently.

User Privacy

• Privacy: User privacy right must be respected and protected not only for regulatory compliance reasons but also because it is common decency.